At Nnembas, we aim to get your items delivered to you within 3-4 working days (within the United Kingdom), 5-15 working days (international tracked deliveries) and 5-20 Working days (economy delivery) after an order has been confirmed. Unfortunately there may be delays during busy periods. Returns can be made within 14 days of cancellation for orders within the United Kingdom and within 30 days for international orders. Merchandise must be unused, have all tags attached and be in its original condition (including packaging and labelling). The address for returns will be on your packing slip. To cancel or return an order, please send a notification email to firstname.lastname@example.org . A full refund will be made only on the price of the item. Delivery charges cannot be refunded, except in a situation where the goods received are not as described online or is faulty. Refunds will be processed as soon as the merchandise gets back to us, it is advised you have it tracked or insured. Your refund will take up to 7 working days, but may take longer to reflect via method used for purchase.